About Us - The LOTE Agency

OUR STORY

The LOTE Agency has experienced remarkable growth and transformation over the past 30 years. What began with our two founders in a backyard shed has evolved into an international business.

Today, our home is the creative and progressive suburb of Collingwood. Surrounded by innovation, our space reflects who we are as an agency. While much has changed over the past three decades, our core principles remain the same: to grow with purpose, embrace new opportunities, and continue delivering outstanding results for our clients.

WE EXIST TO

Break down cultural barriers

that prevent CALD communities from fully participating in Australian society

Enable inclusive engagement

through culturally responsive strategies that go beyond translation to genuine understanding

Empower organisations

with human-centred design that places community voices at the centre of decisions

Build authentic connections

between organisations and diverse communities through trust and lasting relationships

WE DESIGN HOW AUSTRALIANS AUTHENTICALLY ENGAGE

What started in 1998 as a translation and media production agency, has evolved to a powerhouse of diversity and inclusion - redesigning how Australia engages with our most underserved communities.

During the 2000's, we built one of Australia’s most trusted multilingual communications practices. We translated and adapted campaigns across 150+ languages for government, health, utilities and the not-for-profit sector.

We went into the community to understand the barriers beyond language and what would actually create positive behavioural change. This work identified a need for authentic relationships with minority communities and so developed Australia’s first in-language community research panel, Community Pulse, now 10,000+ members strong across 34 language groups. We established a dedicated Community Testing Panel of 350+ bilingual cultural advisors who review everything we produce before it reaches the public.

HELPING ORGANISATIONS HIT BIG GOALS FOR INCLUSION

150+

Languages translated

2,500+

Organisations served

14,000+

Community Pulse members

CERTIFICATIONS

ISO 17100:2015

Certified Translation Services

ISO 18587:2017

Certified Post-editing of Machine Translation Output

WCAG 2.1 AA

Web Accessibility Standards

NAATI

Certified translators and interpreters

WE ARE HUMAN-FIRST AND IMPACT-DRIVEN